Every NūVita CBD order is packed with extra love by our hard-working shipping team. Orders are shipped from our Michigan fulfillment center within 1-2 business days, M-F.
Most orders placed before 2:30 PM M-F, will be shipped the same day. All orders placed on Fridays after 2:30 PM EST, will be fulfilled and shipped on the following Monday.
We make every attempt to fulfill your orders in a timely manner, however, we cannot guarantee delivery times with the current state of our shipping carriers. To ensure that you receive your order when you need it, please plan accordingly, traffic flow for packages can change at any time.
An Email Confirmation will be sent once your order has been fulfilled, you will receive an email informing you of your package being shipped soon thereafter with tracking information.
If you are in need of additional information regarding the whereabouts of your package, you can reach us via email at firstname.lastname@example.org between 9 AM – 5 PM EST, M-F.
The shipping estimates that are given at checkout are auto-generated per the shipping service, that timing is not a guarantee, it is an estimate subject to change at any time. Typical shipping times are between 3-10 business days.*
At this time we do not offer refunds for shipping costs for orders that are not delivered by their estimated delivery date. This includes all Domestic & International shipping carriers offered in check out.
Required Signature Deliveries: In the event no one is available to sign, a note will be left indicating the attempted delivery, and will provide instructions to receive your package. After three attempts to deliver, the package will be returned to NuVita CBD. After three attempts to deliver, the package will be returned to NūVita CBD.
**Expect Shipping Delays: Carriers are still experiencing increased delivery times and lags on tracking at the moment. If your order hasn't moved in over seven days, we recommend reaching out to the carrier directly for an update.
Now introducing Route Shipping Protection!
Every order placed through our online store has the option to receive premium package tracking services from Route. Adding Route Package Protection to your order at checkout, means that your order is protected against being lost, damaged, or stolen.
- Shipping issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” can be approved no earlier than 5 days after “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
- Photos required for damaged shipping issues.
- Shipping issues for packages presumed to be lost (where the status is not "delivered") can be after 7 days (20 days for international) and within 30 days from the last checkpoint.
Any additional concerns regarding your order aside from a lost, damaged, or stolen package, will be handled by NūVita customer service, this includes, but is not limited to the following:
- Missing product(s) in package
- Incorrect product(s) in package
- Address changes (after the order has been shipped we cannot change address)
Route is also a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online, Route's real-time shipping updates keep you in the loop throughout every part of your delivery.
**Route protection costs are non-refundable.
Want to know more about Route Shipping Protection? Click here to learn more.
Third-Party Shipping Options to Forbidden Regions
Unfortunately, there are regions of the globe that we are unable to ship to - We promise it's not because we don't want to, trust us, we want you to get your hands on our products!
We're not allowed to ship to you for a reason. Due to various local customs laws, we quite literally, cannot ship to a specific region because of the laws set in place by the country itself.
You may be asking "CBD is legal here!" Our answer to that is: Yes, we know, but it isn't legal to import unless it meets the specific requirements to do so. It is just as upsetting to us as it is to our loyal customers and we're working day and night to implement ways to ship to you in a safe and law abiding manner.
With that said, using an alternative option to ship our products to an address outside of our allowed shipping zone(s) is considered an illegal transportation of goods.
By risking it and going against this policy, and under the unfortunate circumstance that your shipment is seized by customs, NūVita CBD is not responsible to recover any losses associated with taking the risk to ship our products to a region where this act is considered illegal.
If you would like to know if we ship to your region, please reach out to Customer Service via email at email@example.com and we can help you out!
Taxes & Duties
All international packages may be subject to duties and tariffs. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
**Nuvita reserves the right to change this policy at any time. Please check back from time to time to note any changes.